Refund & Return Policy
At Aeris Barefoot, customer satisfaction is important to us.
Returns
We accept returns within 14 days of delivery for unused items in their original condition and packaging.
To request a return, contact:
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Items damaged through misuse
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.